Many of the business processes in E-commerce applications can be managed and partially automated with the help of workflow management software.
Such E-business workflow systems help employee electronically collaborate to accomplish structured work task within knowledge-based business processes.
Workflow management in both E-business and E-Commerce depends on a workflow software engine containing software models of the business process to be accomplished.
The workflow models express the predefined sets of business rules, roles of stakeholders, authorization requirements, routing alternatives, database used, and sequence of tasks required for E-commerce process.
Thus, workflow systems ensure that the proper transactions, decisions and work activities are performed, and correct data and documents are routed to the right employees, customers, suppliers and other business stakeholders.
Workflow management in E-commerce
