By magic we mean that e-business has pervasive and long lasting positive effects. Here are some margin elements of e-business:
- E-business tends to be self enforcing. If you screw up, either customers or suppliers will start screaming. You will have to act. How many methods and processes do you know with this characteristic? Not many.
- Done right, e-business forces a company to look within its soul and really determine what its business goals are. E-business success depends on the support of many different employees. Thus, a critical success factor is collaboration among many employees.
- E-business continues to change the organization and business processes after it goes live. Why? Because the employees, customers and suppliers begin to have a role in business direction.
- E-business provides the basis for measurement internally and externally.
- E-business is positive and fun. E-business is not downsizing or reengineering, which tend to be depressing because they result in layoff. The good people leave and the gnomes and trolls stay. Instead, e-business implementation can get people excited. Roles change, but you probably won’t lose good people.
- Perhaps the greatest magic of all is that when you implement e-business, you have the opportunity to improve the lives of employees and service level to customers and to strength relationship with suppliers.
In short there are few things like e-business that have come along in the past 40 years in computer and communications. E-business is really the next step step in evolution of the application beyond online systems.
E-Business is Magic
