Providing effective service and support to customer before, during and after sales has always been major challenge.
But customer care has become even more crucial with the advent of electronic commerce, which has added a vast electronic marketplace in which companies must compete for online customers, who can switch an instant to their competitors.
Certain company has responded with a new call center which integrates phones, E-mail, and chat system for communicating with online and offline customer.
Some company has added Internet telephone capability to their customer support interactions because they found that their customers prefer a more personal types of communications to discuss their banking matters studies shows that such strategies do contribute significantly to improving a computer acquisitions or retention of online customer.
After sales service
